Travel Agency - Troupi

Troupi - Online Travel Agency

Troupi is a portuguese company that commercializes through its portal, www.troupi.com, different services related to travel and tourism sector with low cost prices- leisure and corporate travel, flights, lodging, car rental, holiday homes, cruises, complete vacation packages, experiences- providing an excellent service to all its customers.

Furthermore, Troupi has increased travel consumer choice suggesting very competitive prices to foreigners that visit Portugal. We intend to become a reference agency divulging Portugal as a top destination in the world.

We are available for you at any moment: 24 hours a day, seven days per week!

Troupi - Portal de Turismo Lda. located in Praça Duque de Saldanha, nº20 1º esq., 1050-094 Lisboa-Portugal, with  Travel and Tourism National Agencies Register (RNAVT) Nr. 6448 and Airmet Group member since October 2016, with ID nr. 508.

Troupi website is supported by the latest generation technology and by secure connections in each of our partners and suppliers, in order to offer our customers an entirely or semi- automatic system of travel booking in a safe, efficient and economic environment. In a global scale, Troupi has established partnerships with the most recognized global players in the tourism sector, achieving this way very competitive prices.

Troupi ensures as well a customized customer service by phone, email, skype, whatsapp and chat. Oriented to customers who want a tailor-made program service, our team will provide the best available offers, always ensuring the lowest prices. It should be mentioned that these offers are also possible to check in the automatic booking system. View more (link para viagens personalizadas versão eng).

Troupi intends to offer to all its travelers an experience. An experience that exceeds all the expectations and increases the value of your investment. We strive to be our clients’ first choice. Your satisfaction is Troupi satisfaction and with you, we aspire to grow and cross challenges through a better and better travel service, offering the good prices you deserve.

Troupi – Portal de Viagens, Lda. is a company dedicated to the travel promotion inside (Incoming) and outside (Outgoing) Portugal, establishing partnerships with the best global reference tour operators. Although, at this phase it´s a closed capital company and without willingness to accept other investors, however all the eventual proposals will be carefully considered and analyzed case by case to be a part of a next phase, whether they come from particulars, institutional entities, banks or investment funds. It should be noted that these proposals should be an added value for Troupi, mainly for our clients and stakeholders, maintaining good legal and management practices in the states and countries where we operate and always complying with the best environmental standards.

Troupi – Portal de Turismo Lda. aims to provide travel services with the highest levels and quality standards. In this context, it is necessary to establish and maintain a quality planned and developed program, with the participation of all employees in order to develop the activities based in the following principles: 


- Ensuring quality customer support; 

- Obtaining satisfaction, trust and the customer’s preference; 

- Improving the staff’s level of training and performance;

-Favoring relations with customers and suppliers allowing for mutual development;

- Continuously improving the quality management system.


Considering quality is everyone’s responsibility, TROUPI accomplishes the application of its Quality policy through goals decided and executed jointly by all areas of the company.

Given the current challenges and the belief that it is possible to optimize results, TROUPI trusts that the company's success depends on the committed collaboration of its employees, based on the following values: Vision, Mission, Values and Commitment.

Vision: to be a reference in travel segment and provide many related services with all the professionalism.

Mission: provide integrated value-added solutions, focusing in the quality of the human resources. 



Human: focus on clients and relationships 

Credibility: of the provided services and people 

Innovation: value added solutions 

Commitment: we strive to meet customer requirements, regulatory and legal requirements, and the requirements imposed by policies, objectives and targets within the quality policy. The commitment also covers the dedication to enhance continuous improvement, namely through the revision and adaptation of the quality policy.

The user can access www.troupi.com without being obliged to provide any Information of himself.

The data provided by users will be included in the computerized file of TROUPI, making us responsible for their automated processing and confidentiality based on the following standards:


FIRST: The data obtained from this website will be used for the purpose in the manner and with the limitations and rights established by Portuguese law.


SECOND: TROUPI adopted the technical and organizational measures necessary to ensure security and integrity of data, as well as to prevent its alteration, loss, treatment or unauthorized access.


THIRD: Users who supply personal data may consent to its electronic processing so that it can be used by TROUPI with the commercial purpose of personalizing, operating and statistical analysis and the performance of its main activities, expressly authorizing TROUPI to extract and store data and marketing studies in order to tailor its promotions / other events. TROUPI provides the necessary data to the corresponding operator when the USER contracts a service provided by said operator. TROUPI may retain user data after completing the relationship with the user in order to comply with legal obligations.


FOURTH: If the data obtained is used for a different purpose, the prior consent of the interested parties is essential.


FIFTH: The user gives his consent and authorizes TROUPI to provide said data so the official bodies that require it according to the laws of each country where we operate.


Please be advised that you may freely exercise your rights of access, rectification, cancellation and opposition by sending an email to TROUPI to the following address:info@troupi.com

TROUPI uses COOKIES, uses COOKIES. "Cookies" are pieces of information that your browser stores on your computer's hard drive. Whenever you access our WEBSITE, our server will recognize the "cookie" and will provide us information about your last visit, enabling us to provide better service.

Most browsers accept the use of "cookies" automatically. You can, however, modify the browser settings to avoid that. You can find more information about "cookies" on: www.allaboutcookies.org.

TROUPI has adopted the technical and organizational measures to ensure the security and integrity of data and to avoid its alteration, loss, treatment or unauthorized access.


This guarantee can additionally be provided by:


When asked to enter your personal data, regardless of the implemented security system, you can be certain that a website is secure when a closed padlock appears at the top of the browser.

The terms and conditions which are indicated below, regulate access and use of the URL http://www.troupi.com address (from now on referred to as THE WEBSITE) property of Troupi - Portal de Turismo, Lda. (from now on referred to as TROUPI).



The party TROUPI - PORTAL DE TURISMO, LDA. Praça Duque de Saldanha nº20 1º esq., 1050-094 Lisboa - Portugal, RNAVT NR 6448 that will hold the management of contracted services.

On the other hand, the individual, from now on USER, accessing the site to inform and engage the services offered through the WEBSITE. The USER states that he or she is of legal age and is legally entitled to acquire the services provided through the WEBSITE.

To use this WEBSITE, the USER expressly states his full acceptance and without hindrance of all General Conditions as published by TROUPI at the time the USER accesses this website, especially those established on the limitation of liability. Therefore, the USER should carefully read the General Conditions on each occasion he or she wants to use the WEBSITE, as the same may have changed since the last time he or she accessed them.



The information contained in the WEBSITE is presented for convenience of USER, however it may contain inaccuracies, imprecisions or any kind of error. TROUPI does not guarantee the accuracy of the contents present on the WEBSITE.

The screens of the WEBSITE are optimized for use with the Google Chrome browser in Windows environments. TROUPI is not responsible for the results obtained when using a different browser or operating system.

TROUPI runs the WEBSITE and in particular provides content and services to the USER who visits the WEBSITE for and on behalf of the property owners.

In this sense, TROUPI just merely include the service in the WEBSITE. Except if it is established, in any case you can understand TROUPI presents you directly flights, rent-a-car services, cruises, combined trips, hotel reservations and buses and tourist or similar services.

In case of Low Cost companies, the WEBSITE use by the customer for his location and purpose of his hiring involves a direct customer understanding general conditions of respective airlines companies and general conditions of the websites of each of them concerning research flights, including those associated with the protection of personal data.

Furthermore, the information contained in the WEBSITE is presented for convenience of USER and solely warrants the accuracy or reliability of the information and TROUPI contents in relation to information that was provided by said operators.

By registering in TROUPI, the USER accepts that the personal data will be subject to electronic treatment. wishes to inform the USER that their data will be treated confidentially and stored on servers that meet the requirements established by the Portuguese legislation on data protection. In particular, they commit to:


- Not disclosing this data to any corporation foreign to this portal;

- Not sending chains of unsolicited electronic messages;

- Including the term TROUPI to the USER;

- Allowing the USER in said messages to delete their records or to modify their data.


USER allows TROUPI to use this data for the provision and administration of services and communications between both parties in different ways: e-mail, telephone or mobile systems in their different forms.

Within the WEBSITE there are links to other sites over which TROUPI has no control and which is obviously not responsible. TROUPI does not endorse or guarantee any of these websites to third parties, which were included for convenience to USERS.

The traveler is responsible for complying with government requirements for travel documentation, entry and exit visas or others, in the country of entry and exit. This information can be found on the website of the Ministry of Foreign Communities (www.portaldascomunidades.mne.pt/pt/).

The lease reservation will only be effective when the USER proceeds to a valid payment by credit card or upon receipt of the amount by bank transfer, and until such moment the booking may be canceled by TROUPI.

The fact that a reservation request implies commitment by the customer to authorize the debt on the credit card or bank account that provides for the full amount of the trip contracted.

The document that formalizes the contract whereby the customer purchases any services through the WEBSITE will be filed by TROUPI.

USERS will use the WEBSITE solely for private and personal use. USERS may not copy, reproduce, transmit or distribute in any way the content of this WEBSITE or services that can be obtained through it without the written authorization of TROUPI.

USERS may not establish links to the WEBSITE sites without written permission of TROUPI.

Online prices quoted have included airport fees. They do not include visa costs or output rates of a territory.

TROUPI undertakes to act with the utmost diligence to the effect that the data appearing on the WEBSITE are at all times truthful and current. However, on some occasions, by causes foreign to TROUPI, there may be a typo. In such cases, TROUPI commits to correct such lapses, errors or inaccuracies as quickly as possible. Even so, if there is any price error and USER had been affected by that and it was not possible to be warned by the customer at the time of booking, TROUPI will maintain the initial price to the USER.

TROUPI is not directly or indirectly responsible for:

The quality of service provided, speed of access, proper functioning or availability or continuity of the website service;

The information entered by users, collaborators and third parties;

Any damage caused to the users equipment from using the website

THE WEBSITE disclaims any liability for the failure or defective performance by operators of products or services and / or combined tour operators of obligations under the rules in force and the terms and conditions of sale of each of the products and services or trips combined that are hired by the PORTAL without prejudice to the responsibility that legally corresponds to the organizer and corresponding supplier.

The links and hypertext that allow the USER access, through the WEBSITE, to benefits and services offered by third parties do not belong nor are they under the control of TROUPI, so the WEBSITE will not be responsible for the information presented on them or the effects that can derive from such information.

The entirety of this WEBSITE: text, images, brands, graphics, logos, buttons, files, color combinations, as well as the structure, selection, order and presentation of its content is property of TROUPI and its reproduction, distribution, public communication and transformation are prohibited. So it is prohibited to reproduce, retransmit, copy, transfer or broadcast, in whole or in part, the information presented in these pages, whatever its purpose and the means used to do so.

The website reserves the right to modify, limit or cancel the terms and conditions applicable to the WEBSITE previously mentioned, always and when given notice at least 15 days in advance. The notice will be delivered through a pop-up window that opens when accessing the website, or by a notice to the user that will be delivered before the change, limitation or cancellation occurs.

TROUPI reserves the right to deny or withdraw access to the WEBSITE and/or its Services at any time and without prior notice to those USERS who fail to comply with these Terms and Conditions. You expressly consent to the processing of such data in order to send information through any means about our products, services or special promotions. To do this, we can design user profiles that allow us to present customized promotions.

On March 23, 2016, Portuguese Law 144/2015 came into force, which states that all suppliers of goods and service providers are obliged to inform consumers about the ADR entities (Alternative Dispute Resolution) that they voluntarily joined or to which Law binds them.

Currently, the website www.consumidor.pt includes the following registered and authorized entities (this list includes the first set of ADR entities, which were reported to the European Commission, pursuant to paragraph 2 of Article 17 of Law No. 144/2015 of September 8):


Centro de Arbitragem de Conflitos de Consumo de Lisboa (Centre for Consumer Dispute Arbitration – Lisbon)


Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (Centre for Consumer Dispute Arbitration – Vale do Ave/Arbitrary Court)


CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (CIAB - Centre for Information, Mediation and Consumer Arbitration (Arbitrary Court)


CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC - National Centre for Information and Consumer Disputes Arbitration)


Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (Centre for Consumer Dispute Arbitration – Coimbra)


Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (Centre for Information, Mediation and Consumer Disputes Arbitration – Algarve)


Centro de Informação de Consumo e Arbitragem do Porto (Consumer Information and Arbitration Centre – Oporto)


Thus, according to the understanding of the law, all invoices and contracts entered, as well as the websites, should mention for non-registered users: "In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity, Centre for Consumer Dispute Arbitration– Lisbon, telephone number (+351) 218 807 030 or by email: director@centroarbitragemlisboa.pt. For more information, consult the consumer portal: www.consumidor.pt